Storefront install error 0x00000643 when upgrading to 7.15 CU3

Storefront install error 0x00000643 when upgrading to 7.15 CU3

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Article ID: CTX239667

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Description

Error upgrading Storefront 7.15 CU2 to CU3. Error in log Failed to install component 'StoreFront'. 'CitrixStoreFront-x64.exe' component failed to install with error 0x00000643.

Resolution

  1. Disable storefront server one at a time in the load balancerFollow steps at https://docs.citrix.com/en-us/storefront/current-release/install-standard.html#upgrade-storefront
  2. Which include removing the storefront server from the group etc.
  3. Restart Storefront server 
  4. net stop W3SVC 
  5. net stop CitrixConfigurationReplication 
  6. net stop CitrixCredentialWallet 
  7. net stop CitrixDefaultDomainService 
  8. net stop “Citrix Subscriptions Store” 
  9. net stop “Citrix Peer Resolution Service” 
  10. net stop CitrixServiceMonitor 
  11. net stop CitrixTelemetryService 
  12. net stop "SMS Agent Host" 
  13. C:\Windows\System32\inetsrv\appcmd stop apppool /apppool.name:"Citrix Configuration Api" 
  14. C:\Windows\System32\inetsrv\appcmd stop apppool /apppool.name:"Citrix Delivery Services Authentication" 
  15. C:\Windows\System32\inetsrv\appcmd stop apppool /apppool.name:"Citrix Delivery Services Resources" 
  16. C:\Windows\System32\inetsrv\appcmd stop apppool /apppool.name:"Citrix Receiver for Web" 
  17. Install 7.15LTSR CU3 from mounted ISO.

Issue/Introduction

Error upgrading Storefront 7.15 CU2 to CU3. Error in log Failed to install component 'StoreFront'. 'CitrixStoreFront-x64.exe' component failed to install with error 0x00000643