Storefront install error 0x00000643 when upgrading to 7.15 CU3
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Article ID: CTX239667
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Description
Error upgrading Storefront 7.15 CU2 to CU3. Error in log Failed to install component 'StoreFront'. 'CitrixStoreFront-x64.exe' component failed to install with error 0x00000643.
Resolution
- Disable storefront server one at a time in the load balancerFollow steps at https://docs.citrix.com/en-us/storefront/current-release/install-standard.html#upgrade-storefront
- Which include removing the storefront server from the group etc.
- Restart Storefront server
- net stop W3SVC
- net stop CitrixConfigurationReplication
- net stop CitrixCredentialWallet
- net stop CitrixDefaultDomainService
- net stop “Citrix Subscriptions Store”
- net stop “Citrix Peer Resolution Service”
- net stop CitrixServiceMonitor
- net stop CitrixTelemetryService
- net stop "SMS Agent Host"
- C:\Windows\System32\inetsrv\appcmd stop apppool /apppool.name:"Citrix Configuration Api"
- C:\Windows\System32\inetsrv\appcmd stop apppool /apppool.name:"Citrix Delivery Services Authentication"
- C:\Windows\System32\inetsrv\appcmd stop apppool /apppool.name:"Citrix Delivery Services Resources"
- C:\Windows\System32\inetsrv\appcmd stop apppool /apppool.name:"Citrix Receiver for Web"
- Install 7.15LTSR CU3 from mounted ISO.
Issue/Introduction
Error upgrading Storefront 7.15 CU2 to CU3. Error in log Failed to install component 'StoreFront'. 'CitrixStoreFront-x64.exe' component failed to install with error 0x00000643
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