ADM fails to upgrade ADC in HA -- DEVICE_NOT_REACHABLE

ADM fails to upgrade ADC in HA -- DEVICE_NOT_REACHABLE

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Article ID: CTX239209

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Updated On:

Description


ADM logs:-
[Error] [Config[#8]] https://x.x.x.x/nitro/v1/config/nshostname?format=json, Reason: Exception: DEVICE_NOT_REACHABLE

[Debug] [Config[#8]] NetScaler x.x..x.x Still rebooting..
 

[Error] [Config[#8]] DeviceRebootStatus: Reboot Failed for NS x.x.x.x 

This is how it would appea on ADM 

User-added image

When you login to ADC we can confirmthat upgrade of ADC is done ,ns.log file :-
This is an upgrade from NetScaler NS12.0 build 57.24 to build 58.18


 

Resolution

Upgrade ADM to 12.0.59

Problem Cause

issue 0711781

Issue/Introduction

When upgrading ADC from ADM it's stuck while one ADC upgrades and reboots and ADM reports ADC not reachable
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