How to use Fast Decommission to get full Citrix DaaS (formerly known as Citrix Virtual Apps and Desktops service)

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Instructions

If you currently subscribe to one of the Citrix DaaS, and want to move to a different service, you can:

• Fast decommission (FD) your current service
• Perform a manual in-place upgrade (IPU) to the different service
• Contact Citrix Sales for guidance

The following table shows which option is available, depending on the service you currently have and the one you want.

X axis – to  Y axis – from	Citrix Virtual Apps Essentials	Citrix Virtual Desktops Essentials	Citrix DaaS Standard for Azure	Citrix DaaS Advanced/Advanced +	Citrix DaaS Premium/Premium +	Citrix DaaS standard for GCP	Citrix DaaS Premium for GCP
Citrix Virtual Apps Essentials	--	FD	FD	FD	FD	FD	FD
Citrix Virtual Desktops Essentials	FD	--	Manual IPU	Manual IPU	Manual IPU	FD	FD
Citrix DaaS Std for Azure	FD	FD	--	Sales	Sales	FD	FD
Citrix DaaS Advanced /+	FD	FD	Sales	--	Sales	FD	FD
Citrix DaaS Premium/+	FD	FD	Sales	Sales	--	FD	FD
Citrix DaaS Standard for GCP	FD	FD	FD	FD	FD	--	Sales
Citrix DaaS Premium for GCP	FD	FD	FD	FD	FD	Sales	--

 

Sales steps

Contact your Citrix Sales representative to change your service. No additional steps are required.  

Manual in-place upgrade (IPU) steps

To upgrade from Citrix Virtual Desktops Essentials to any other Citrix DaaS service, open a Citrix support ticket and request an “AzureVDI Upgrade.”

Fast decommission (FD) steps

Important: Before starting any fast decommission, delete all resources associated with the current service, such as catalogs, images, Cloud Connectors, and resource locations. To avoid additional costs, unlink your Azure subscriptions. If you are a trial customer, you can start a self-service fast decommission by browsing to one of the following URLs and following the guidance.
 

Control Plane	Fast Decommission Link
United States	https://xenapp.cloud.com/fastdecommission
Europe	https://xenapp-eu.cloud.com/fastdecommission
Asia Pacific	https://xenapp-ap-s.cloud.com/fastdecommission

If you are a paid subscription customer, or if the self-service fast decommission didn't complete successfully, complete the following steps:

1. Open a Citrix support ticket, requesting “fast decommission” of the current service. If the request is approved, Citrix Support and Operations enables the fast decommission workflow.
2. When you're notified that your fast decommission request is initiated, go to the service you want to decommission in Citrix Cloud. The fast decommission workflow appears. Follow the on-screen guidance to approve the decommissioning of your service.
3. After you approve the request, Citrix will perform the fast decommission and notify you when it is completed.