Fail to Send Message to User Session From Citrix Director
Article ID: CTX238775
Updated On:
Description
On Director Console version 7.15CU2, when going to Filters>Sessions>All sessions, selecting a session to send message, you may encounter below issue:
- Scenario : Failed to send message with error "Message cannot be sent".
- Steps to reproduce the issue:
2. Select a session which has been logged off and relogon
3. Send message failed
4. Refresh Citrix Director and now you will be able to send message to the session
Resolution
This issue is addressed in Director version 7.17, please refer https://support.citrix.com/article/CTX234014 to obtain private fix of LC8826 for Director version 7.15 LTSR.
Workaround:
Refresh Citrix Director, then correct session ID will be synced. And now you will be able to send message to the session.
The message will send with the remaining session key, which is already expired
Workaround:
Refresh Citrix Director, then correct session ID will be synced. And now you will be able to send message to the session.
Problem Cause
Issue identified with the Citrix Director User Interface.The message will send with the remaining session key, which is already expired
Additional Information
How to Enable Logging for Desktop Director
https://support.citrix.com/article/CTX130320
Also you can refer detailed information regarding LC8826:
https://support.citrix.com/article/CTX234014
https://support.citrix.com/article/CTX130320
Also you can refer detailed information regarding LC8826:
https://support.citrix.com/article/CTX234014
Was this article helpful?
Yes
No
Powered by
