Virtual Apps 7.15: Session recording player is getting an error: Cannot access the session recording database"

Virtual Apps 7.15: Session recording player is getting an error: Cannot access the session recording database"

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Article ID: CTX238477

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Updated On:

Description

On Session recording server: we get error "Exception caught while establishing database connection and on session recording player, we get error message :"Cannot access the session recording database"

Resolution

By re-adding Machine account into DB fixed the issue.

Problem Cause

In the session recording database, the machine account for session recording server got deleted or corrupted.

Issue/Introduction

On Session recording server: we get error " Exception caught while establishing database connection and on session recording player, we get error message :Cannot access the session recording database