Xenmobile MAM enrollment fails-configuration does not support client certificate for authentication
Article ID: CTX238172
Updated On:
Description
Client certificate authentication is being used for MAM. Enrollment of new devices is failing MAM but successful for MDM.
Secure Hub logs:
<MDM>,ERROR (2),-[X1MDMEnrollFlowController createSecureSession]_block_invoke,"Cert based setups are not supported for XME shared device, so we are blocking the enrollment",Active,com.apple.main-thread,303,Secure Hub,/jenkins/workspace/iOS_SecureHub/AppStore/Me@Work/Me@Work/Controller/X1MDMEnrollFlowController.m,1434
Resolution
Check for below information
* Is user the part of shared device?, if so
* Please goto (XM console>Manage>Users>Check for afftected user's role) then (Settings>Role-Based Access Control>Click on the respective role>Edit>Uncheck "Shared devices enroller") and try to re-enroll the device.
Note:Cert based setups are not supported for XME shared device, so we are blocking the enrollment
* Is user the part of shared device?, if so
* Please goto (XM console>Manage>Users>Check for afftected user's role) then (Settings>Role-Based Access Control>Click on the respective role>Edit>Uncheck "Shared devices enroller") and try to re-enroll the device.
Note:Cert based setups are not supported for XME shared device, so we are blocking the enrollment
Issue/Introduction
Error:enrollment failed.Configuration does not support client certificate for authentication.
MAM enrollment faills when user is part of Shared devices.
Was this article helpful?
Yes
No
Powered by
