SD-WAN 210 LTE - SIM Card State : Present but Service State : Unknown
Article ID: CTX237728
Updated On:
Description
SIM card is recognize by the SD-WAN Modem, including correct provider and APN. But the SD-WAN can not get the LTE service, it has the following state:
Home Network | Card State : Present
Home Network | Home Network : Unknown
Home Network | Service State : Unknown
Home Network | Roaming Status : Unknown
Home Network | Session State : DISCONNECTED
Home Network | Data Bearer : Unknown
Home Network | Dormancy Status : Unknown
Home Network | LU Reject Cause : 0
RF Information | Radio Interface : Unknown
RF Information | Active Band Class : 0
RF Information | Active Channel : 0
RF Information | Signal Strength : No signal
RF Information | ECIO : 0
RF Information | IO : 0
RF Information | SINR : 0
RF Information | RSRQ : 0
Resolution
A workaround was to plug the SIM in a smartphone, enter the SIM PIN and disable PIN security in the settings. After removing the PIN security you can use it in the SD-WAN 210-LTE.
If you have a new mobile only you can use such SIM size adapters for the SD-WAN 210.
Additional troubleshooting steps if the data session is not connected. Go to Configuration > Appliance Settings > Network Adapters > Mobile Broadband
If you have a new mobile only you can use such SIM size adapters for the SD-WAN 210.
Additional troubleshooting steps if the data session is not connected. Go to Configuration > Appliance Settings > Network Adapters > Mobile Broadband
- Card State: If it is present, it indicates that the SIM card is properly inserted.
- Status: Enabled means the modem tries to establish the data session.
- Signal Strength status could be: Excellent, Good, Fair, Poor or No Signal.
- Home Network: Carrier of the SIM card.
- APN: Name: APN used by the LTE modem.
- Session Rate: Connected indicates that the device has joined the network.
- Manage Firmware: The AUTO-SIM option allows the LTE modem to chose the most matching firmware based on the SIM Card inserted. Choose AUTO-SIM if you are unsure which firmware to use.
- You should consider rebooting the appliance as part of the troubleshooting process.
Issue/Introduction
SIM card is recognize by the SD-WAN Modem, including correct provider and APN. But the SD-WAN can not get the LTE service
Additional Information
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