Not able to print using generic USB redirection from Chrome OS

Not able to print using generic USB redirection from Chrome OS

Not able to print using generic USB redirection from Chrome OS

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Article ID: CTX236948

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Description

When using generic USB Port redirection to redirect a local printer on Chromebook devices may cause print jobs to fail.

Resolution

The supported solution for printing with Workspace App for Chrome during ICA Sessions is documented in our edocs under the following section:

https://docs.citrix.com/en-us/receiver/chrome/current-release/configure.html

The section on "Citrix PDF Universal Printer driver" and "Google Cloud Print support" describes supported steps to enable printing.

Problem Cause

Generic USB redirection for Chrome is not the recommended approach for printing using Workspace App for Chrome.

Additional Information

Configure Citrix Workspace App for Chrome with "Citrix PDF Universal Printer driver"
- https://docs.citrix.com/en-us/receiver/chrome/current-release/configure.html
USB Device Type: Printer; Class code for Printer: 07h; Dedicated Virtual Channel: Printing; USB Redirection Default Setting: Disabled
- https://support.citrix.com/article/CTX137939
Chrome OS Receiver Printer Redirection
- https://discussions.citrix.com/topic/385792-chromeos-receiver-printer-redirection/?_ga=2.56258667.1395885213.1531771436-1384329476.1452023894&csrfKey=

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