Common NDA Frequently Asked Questions

 
​Q: I'm having trouble creating a Citirx account so that I can access the NDA registration form. What should I do?
A: Go to https://www.citrix.com/support/open-a-support-case/, pick the region you are in from the "Customer Service" option on the right, and click Go. Scroll down and use our "Chat now" option or complete the "Request Support" form and someone will contact you within 1 business day.

Q: I don’t have the authority to sign/acknowledge the online NDA on My Account.  How do I move forward?
A: Citrix encourages you to work with your internal Legal team for the proper authority. Once you find that member within your organization, they can create an account and click-thru/sign the online NDA.
 
Q: Where do I find instructions that can assist with walking me through the online click-thru NDA registration process?                 
A: Instructions can be found on Citrix.com at https://www.citrix.com/about/legal/nda.html.

Q: I signed the NDA online, but I'm still unable to immediately get my SOC2 report, why?
A: After you sign an online NDA, it currently takes four to six hours for Citrix' back office systems to re-synchronize permissions.

Q: How can I make changes (customize) to the online NDA version before signing it?
A: Unfortunately, Citrix does not accept changes to its standard online NDA.

Q: What if I want a physical customized NDA?
A:  "We apologize, unfortunately Citrix does not negotiate the terms of an NDA agreement".

Q: Why does Citrix need to have an NDA in place with a customer?
A: The available non-disclosure agreement is to support sales and/or marketing activities between Citrix and its customers.

Q: What type of information is considered confidential?
A: Confidential information may include, but shall not be limited to, sales or marketing data or plans, product or service information or roadmaps and/or Citrix' requirements or preferences. The non-disclosure agreement is not designed for and will not cover the exchange of confidential information in support of joint development or invention disclosure activities.

Q: If I make a request for SOC2 report for any of Citirx' products, do I have to sign an NDA for each product? 
A: No, because ShareFile is the only product that has a SOC 2 report. 

Q: How can I find out about ShareFile encryption limit?
A:  Limits can be found in the SOC 2 report.

Non-Disclosure Agreement (NDA)

Citrix Support Knowledgebase

• CTX236495 -Registration Instructions - Citrix Online Non-Disclosure Agreement (NDA)