Error: "Cannot Complete Your Request" Due to Antivirus Firewall Blocking Connection on StoreFront
Article ID: CTX235916
Updated On:
Description
The following error is displayed due to antivirus firewall blocking connection on StoreFront:
Cannot Complete Your Request
Resolution
Verify if antivirus firewall is installed on the StoreFront server. Disable the antivirus firewall and test the connection. Exclude the StoreFront ports within the antivirus firewall. For more information refer to the following links:
- CTX101810 - Communication Ports Used by Citrix Technologies
- On-Access scan appears to cause IIS application pools to recycle?
- Performance issues with specific applications after installing VirusScan Enterprise 8.8 Patch 4
Problem Cause
This issue is caused due to antivirus firewall blocking connection on StoreFront.
Issue/Introduction
The following error is displayed due to antivirus firewall blocking connection on StoreFront: Cannot Complete Your Request
Additional Information
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