Performing NetScaler SD-WAN Log Analysis
Article ID: CTX235453
Updated On:
Description
This article describes the logs description that are captured in a Citrix SD-WAN´s diagnostic data file.
SD-WAN Logs Location
In the SD-WAN version 9.x the logs will be in the following path: <Diagnostic Data file Name>/home/talariuser/log/diag/vw_sts_dir.zip
In the SD-WAN version 10.x the logs will be in the following path: <Diagnostic Data file Name>/vw_sts_dir.zip
Collecting Diagnostic Data from SD-WAN
In order to collect the diagnostic data from SD-WAN Enterprise or Standard edition please refer to the Citrix article How to Collect Diagnostic Data on NetScaler SD-WAN Appliance.After you create the diagnostic data file, please follow the next steps:
- Download the file to your computer.
- If its required please upload the diagnostic File to Citrix Insight Services (CIS). For additional information please refer to the following article: How to Upload Data to Citrix Insight Services (CIS)
- If you would like to analyze the logs, please uncompress the file. The logs will be in the directory named “vw_sts_dir.zip”.
- Based on the issue refer to the following table and look for the relevant log files.
SD-WAN Logs Description
| File Name | Description |
| SDWAN_access.log | User access attempts get logged here. |
| SDWAN_common. log | Logs important information about the state of t2_app. Messages here should not be too chatty. |
| SDWAN_config_update.log | Logs related to the configuration changes |
| SDWAN_db.log | This is for logging appliance connecting to following databases: config, reports, events, routing. |
| SDWAN_Diagnostics.log | It contains debug commands that are snapshots of current status of the software/data structures/counters |
| SDWAN_dynamic_conduit.log | Logs detailing the state of dynamic conduit bring up and tear down |
| SDWAN_dynamic_virtual_path.log | Logs detailing the state of dynamic virtual_path bring up and tear down |
| SDWAN_events.log | Logging from event processing are logged here. |
| SDWAN_exceptions.log | NetScaler SD-WAN software exceptions are logged here. |
| SDWAN_filetransfer.log | Logs related to change management distributing files across the network |
| SDWAN_firewall.log | Firewall and NAT related events |
| SDWAN_hd.log | Logging from hard disk monitoring are logged here. |
| SDWAN_init.log | Logging from process monitor are logged here. |
| SDWAN_ip_learned.log | Logs related to IP learning |
| SDWAN_management.log | The activities of the management tools are logged here |
| SDWAN_paths.log | Verbose details about what is seen on network paths |
| SDWAN_routes.log | Logs related to route distribution through the Virtual WAN network |
| SDWAN_security.log | Logs related to virtual path encryption and key rotation |
| SDWAN_snmp_poll.log | Logs related to using SNMP to poll logs and counters |
| SDWAN_traffic_impact.log | Logs related to tracking the amount of downtime a configuration change could cause |
| SDWAN_wd.log | Logs related to the state of the watchdog |
| SDWAN_webconsole.log | Logging from the UI code in goes here |
| SDWAN_hd.log | Logging from hard disk monitoring are logged here. |
| SDWAN_init.log | Logging from process monitor are logged here. |
| SDWAN_ip_learned.log | Logs related to IP learning |
| all_routing_protocols.txt | Import and Export filter Route´s counters |
| archive | In this directory will exported the previous configuration files |
| coredump* | Directory that contains the main logs related to a memory crash. |
| current_cfg.txt | The active configuration file name |
| dynamic_routes.txt | SDWAN appliance Routing Table |
| eth_*.cap | Data captures from all the appliance interfaces |
| icmp.log | TTL expire Errors |
| Init.log | Service initialization logs go in this file. |
| install_azure_services.log | Installation logs in Azure |
| install_esx_tools.log | Installation logns in VMWare ESX |
| install_kvm_tools.log | Installation logs in a hypervisor |
| last_1000_Path_events.txt | It records the physical path congestion and bouncing events |
| last_10000_events.txt | It records the last 10 000 events in the SDWAN |
| ssup_upgrade.log | Single Step Upgrade logs |
| Top.log | Logs the SDWAN procesor´s top command to periodically |
Issue/Introduction
This article describes the logs description that are captured in a Citrix SD-WAN´s diagnostic data file.
Additional Information
For additional information please refer to SD-WAN Diagnostic Tool and Monitoring Your Virtual WAN
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