The Provisioning Server either cannot be found or shows as **down** in the Provisioning Services Console.
Article ID: CTX235360
Updated On:
Description
The Provisioning Server either cannot be found or shows as **down** in the Provisioning Services Console. The Provisioning Server might be unavailable.
Resolution
To resolve this issue, perform the following tasks:
1. Launch the Provisioning Services Console and verify the Provisioning Server appears as "down." If so, verify that the Citrix PVS Stream Service is running on the Provisioning Server. For more information, see Starting, stopping, or restarting Provisioning Services
2. From the Provisioning Services Console, verify the Provisioning Server appears when the Servers node is selected. If no Provisioning Server appears, verify the database server's IP address or FQDN is specified correctly in the Console.
3. Verify the database server is powered on and can be reached from another machine in your environment.
4. Verify that the Provisioning Server's configuration is complete using the Provisioning Services Configuration Wizard.
1. Launch the Provisioning Services Console and verify the Provisioning Server appears as "down." If so, verify that the Citrix PVS Stream Service is running on the Provisioning Server. For more information, see Starting, stopping, or restarting Provisioning Services
2. From the Provisioning Services Console, verify the Provisioning Server appears when the Servers node is selected. If no Provisioning Server appears, verify the database server's IP address or FQDN is specified correctly in the Console.
3. Verify the database server is powered on and can be reached from another machine in your environment.
4. Verify that the Provisioning Server's configuration is complete using the Provisioning Services Configuration Wizard.
Additional Information
Join us on Discussions to ask questions or provide feedback about this Smart Check. http://https://discussions.citrix.com/forum/1729-smart-check/
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