The Soap Server service isn't running. This service is needed to allow logging in to the Provisioning Services Console.

To resolve this issue:
1. Launch the Services console: Click **Start** and then type **Services**.
2. Verify the Soap Server service is present and restart the service: From the Services console, right-click **Citrix PVS Soap Server** and select **Start**.
3. Check the Event Log for any errors.

Note: If the Soap Server service doesn't start, run the Configuration Wizard, verify the correct farm settings, and ensure your credentials are correct. Check the system event logs and look for credential errors. Citrix recommends performing this task after hours.

For more information, see Starting, stopping, or restarting Provisioning Services in the product documentation