Unable to add Azure connection

Unable to add Azure connection

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Article ID: CTX235172

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Updated On:

Description

Steps:

  1. Login to Citrix Cloud
  2. Click [Manage Service] tab
  3. Navigate to [Citrix Studio] -> [Configuration] -> [Hosting]
  4. Click [Add Connection and Resources"]
  5. Choose [Create a new Connection]
  6. Choose [Microsoft Azure] as Connection type
  7. Click [Next] button
  8. Input [Subscription ID] and [Connection name]
  9. Click [Create new...] button
ACTUAL BEHAVIOR:
The following windows might be popped-up. You are unable to sign in to your account.
User-added image
User-added image 
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EXPECTED BEHAVIOR:
The following window is popped-up. You are able to sign in.
User-added image
 

Resolution

Create a service principal manually, and use existing service principal instead of creating a new service principal. Please see CTX224110 for details.User-added image

Problem Cause

Some customers encountered the error even though cookie is not blocked. The root cause analysis is in progress.
 

Additional Information

CTX224110 Manually Granting Citrix Cloud Access to Your Azure Subscription
https://support.citrix.com/article/CTX224110
 
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