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Article ID: CTX234300
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Updated On:
Description
Unable to get session details for last month if we specify any date other than today. If we select now or today’s date in ending field we can get the data.
Time period : Last month
Ending: Any back date and in our case we have taken 15-jan-2018
Result : We are not getting session details in this case:
If we checked in database we can see the information there as follows for 15th January
Resolution
In all Director deployments, Sessions, failures, and logon performance trend information is available as graphs and tables when the time period is set to Last month or shorter. When the time period is set to Last Year, the trend information is available as graphs but not as tables.
Refer to:
https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-14/director/monitor-deployments.html#par_anchortitle_0 Which explains this behavior clearly i.e. when we give it a back date say 10th of January for last month’s data, it considers it from 10th January to 10th December i.e. 30 days.
The current date is 17th hence it is from 17th January to 10th December and i.e. 37 days and hence we can get only graphical data and no table is available.
Problem Cause
Expected : In all Director deployments, Sessions, failures, and logon performance trend information is available as graphs and tables when the time period is set to Last month or shorter. When the time period is set to Last Year, the trend information is available as graphs but not as tables.