Citrix Cloud Virtual Apps and Desktop Service: Error in Studio while accessing various nodes "No Citrix Cloud Connector was found.......to be correctly recognized"

Citrix Cloud Virtual Apps and Desktop Service: Error in Studio while accessing various nodes "No Citrix Cloud Connector was found.......to be correctly recognized"

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Article ID: CTX234049

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Updated On:

Description

Although installed 4 Cloud Connector and joined within different resource location, Cloud Studio is not able to recognize them hence cannot proceed to add resources.
Under IAM not seeing all domains

Below the error on adding a hosting connection:
" No Citrix Cloud Connector was found, either on the site or for the required zone. At least one Cloud Connector is needed for the site. Any configured zones containing hypervisors require at least one Connector per zone. New or recently moved Connectors may need a few minutes to be correctly recognized" 

User-added image

 

Resolution

  1. Keep only one Resource Location for Cloud connectors which has domain listed under access and identity management in Citrix cloud portal and remove other Resource Location -

  2. Log off from Citrix Cloud Studio

  3. Log back in 

  4. Tested > Now able to add resources. 


Problem Cause

Domain missing from identity and access management in the Citrix Cloud portal.