The below steps were followed to reproduce the issue:

• Login To Citrix Director.
• Search for a machine and click on Historical Utilization.

• The Top 10 Processes table did not populate any data when the time period of more than 2 hours was selected.

We verified that the below two GPO's were enabled and hence the data for last 2 hours was visible.



 

Ran the below commands to enable the above settings and that resolved the issue. By enabling these settings there would be more accuracy in the Process Utilization data. 

Set-MonitorConfiguration -EnableDayLevelGranularityProcessUtilization $True -EnableHourLevelGranularityProcessUtilization $True -EnableMinLevelGranularityProcessUtilization $True 

Note: It is recommended to enable process data on subset of machines on need basis. The default data retention settings can be modified to groom the data early and free the storage. The default retention settings can be altered according to the need. But increasing the retention period would consume extra storage.


 

---

Problem Cause

Ran Get-MonitorConfiguration and found that the below settings were set to False:

EnableDayLevelGranularityProcessUtilization                                                                             False                                                                                                                  
EnableHourLevelGranularityProcessUtilization                                                                            False                                                                                                                  
EnableMinLevelGranularityProcessUtilization                                                                             False         


 

Citrix Director: Top 10 Process Table Does not Populate Any Data Under Historical Machine Utilization

Reference Links:

https://support.citrix.com/article/CTX221378

https://citrix.github.io/delivery-controller-sdk/Monitor/Set-MonitorConfiguration/

https://www.citrix.com/blogs/2016/06/13/citrix-director-cpu-memory-usage-and-process-information/