Customers have the ability to select a Solution Advisor to assist with and create quotes for Maintenance Program membership renewals.  If a partner is removed, that partner will have no visibility into the customer’s assets and therefore cannot create a renewal quote for the customer.
 

Requirements

Instructions

1. Open a web browser and type in the URL https://www.citrix.com/account/ and Log in with your Citrix credentials to access the My Account page.
2. Scroll down and click the “Renew and Manage Maintenance Programs” link on the left-hand side.

3. Select Assign Advisor & Set View
4. Click the "X" button next to the renewal partner that you would like to remove. You can remove one or more renewal partners.

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5. A pop-up will appear requesting confirmation to remove the renewal partner. Click the "OK" button.

6. The list will show that the renewal partner is no longer there:

• If further assistance is required, contact Citrix Customer Service in your region.