FAQ Netscaler Monitoring

FAQ Netscaler Monitoring

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Article ID: CTX232937

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Description

Question:

Xen-Mobile
  1. Types of logs which can be collected in NetScaler
  2. Whether the monitor log exists or not?-user’s confirmation, user traffic request stream etc.
  3. If the monitor log exists, how to collect?
 
Answer:
  1. Types of logs which can be collected in NetScaler
> >>> File name Remark
> >>> Location in NetScaler Software Release 8.x/9.x/10.x
> >>> ns.conf configuration file
> >>> /flash/nsconfig
> >>> ns.conf.x older configuration file
> >>> /flash/nsconfig
> >>> newnslog main log file (data format)
> >>> /var/nslog
> >>> newnslog.xx.gz archived newnslog file /var/nslog
> >>> ns.lic license file /flash/nsconfig
> >>> /license
> >>> nstrace.sh script to collect nstrace
> >>> /netscaler
> >>> nstcpdump.sh script to collect tcpdump
> >> /netscaler
> >>> nstrace.x packet trace
> >>> /var/nstrace
> >>> vmcore.x.gz core dump during a crash
> >>> /var/crash
> >>> kernel.x kernel dump during a crash
> >>> /var/crash
> >>> process-pid user process core file
> >>> /var/core
> >>> savecore.log core dump log file /tmp
> >>> pitboss.debug open pipe for debug info
> /tmp
> >>> aaad.debug open pipe for debug info
> /tmp
> >>> ns.log system syslog file
> >> /var/log
> >>> messages all logged entries
> >>> /var/log
> >>> auth.log authentication/authorization
> >>> /var/log
> >>> dmesg.* hardware error/boot sequence
> >>> /var/nslog
 
  1. Whether the monitor log exists or not?-user’s confirmation, user traffic request stream etc.
> >>>- If it’s the user of Xen-Mobile, can confirm only via XM server.
              If it’s the user of NetScaler, impossible to confirm in NetScaler.
  1.  If the monitor log exists, how to collect?
> >>>- If it’s the user of Xen-Mobile, can confirm only via XM server.
                      If it’s the user of NetScaler, impossible to confirm in NetScaler.
 
Question:From where can we download the SCOM pack 1.17

Answer:
SCOM pack for NetScaler is available at the below location :

https://www.citrix.com/downloads/xenapp-and-xendesktop/components/citrix-scom-management-bundle-for-xenapp-and-xendesktop-2017_05_17.html 
 
Question:
We want to know how to test the management pack for Netscaler.

Answer:
What will be supported by Citrix?

Citrix will support the Citrix SCOM Management Packs through the official support channel provided the following criteria are met:
• The Management Pack contains Citrix branding
• The Management Pack version in question supports a product which is in-line with Citrix’s maintenance cycle for Citrix products (see this link for more information)

What will NOT be supported by Citrix?
Initially, escalated incidents will be worked by Comtrade as required.
or existing Comtrade customers, support for Comtrade Management Packs will continue to be delivered through Comtrade.

Authorized contacts may continue opening and working cases through support-citrixmp@comtrade.com or +1-877-447-5774.

Support and maintenance renewals will be handled in collaboration with Citrix https://www.comtradeproducts.com/wp-content/uploads/2015/04/Comtrade-MP-for-Citrix-NetScaler-data-sheet.pdf
 

Q: How to verify hardware health status on NetScaler MPX?

A: stat system -detail command to display the current health attributes of different NetScaler hardware component.
For a list of health attributes and their recommended value ranges, refer to Citrix Documentation - Hardware Health Attributes.

Run the following commands to check on NetScaler :
> shell
root@Netscaler# ns_hw_err.bash
 

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