Citrix Gateway Page Not Loading When RfWebUI Based Custom Themes Used with nFactor
Article ID: CTX232615
Updated On:
Description
Citrix Gateway page not loading intermittently and gets stuck at page with spinning wheel. 
- 11.0-62.x and later
- 12.0-60.x and later
- 12.1-50.x and later
- All releases of 13.0
Resolution
Work-Around:
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To workaround this issue, please execute the following commands:
add cache policy nocache_pol -rule "HTTP.REQ.URL.CONTAINS(\"plugins.xml\")" -action NOCACHE
bind cache global nocache_pol -priority 1 -type REQ_OVERRIDE
flush cache contentGroup loginstaticobjects
Note: It is recommended to clear the cache and cookies from the web browser as well.
Solution:
=========
Issue is fixed in 12.1 build 56.22 and 13.0 build 52.24. Upgrade the Citrix firmware to the same build to avial a permanent fix.
Refer to Citrix Documentation for detailed information: https://docs.citrix.com/en-us/citrix-adc/12-1/upgrade-downgrade-citrix-adc-appliance/troubleshooting.html
Problem Cause
The response to the page was coming though the corrupted cache.
