How to Reset nsroot Password on NetScaler Console

How to Reset nsroot Password on NetScaler Console

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Article ID: CTX232550

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Description

Citrix ADM, formerly NetScaler Console

This article describes how to reset nsroot password on NetScaler MAS.

Note: For NetScaler Console Agents, you can replace the path with dev/da0s1a /flash

1. mount dev/da0s1a /flash
2. (No /etc/passwd) 

Instructions

Hypervisors Flash Partition /flashPassword Recovery steps
XenServer using XenCenter Clientad0s1a
  1. Access NetScaler MAS through XenCenter console.
  2. Restart NetScaler MAS.
  3. Interrupt the boot sequence at the point where it says press Ctrl-C at the bootloader (shortly after message "Loading /boot/defaults/loader.conf")
  4. To start the VM kernel in a single user mode, run the following command at OK Prompt
    boot -s
  5. After the appliance boots in single user mode, it displays the following message:
    Enter full path of shell or RETURN for /bin/sh:
  6. Press ENTER key to enter into  /u@ prompt    
  7. Mount the flash partition using the following command:
    mount dev/ad0s1a /flash
  8. Delete /flash/mpsconfig/master.passwd
  9. Delete rm –rf /etc/passwd
  10. Create new file using the following command:
    touch /flash/mpsconfig/.recover
  11. Run the following command:
    reboot
  12. Log on with nsrecover/nsroot
Esx using Vsphere Clientda0s1a
  1. Access NetScaler MAS through Vsphere console.
  2. Restart NetScaler MAS.
  3. Interrupt the boot sequence at the point where it says press Ctrl-C at the bootloader (shortly after message "Loading /boot/defaults/loader.conf")
  4. To start the VM kernel in a single user mode, run the following command at OK Prompt
    boot -s
  5. After the appliance boots in single user mode , it displays the following message:
    Enter full path of shell or RETURN for /bin/sh:
  6. Press ENTER key to enter into  /u@ prompt
  7. Mount the flash partition using the following command:
    mount dev/da0s1a /flash
  8. Delete /flash/mpsconfig/master.passwd
  9. Delete rm –rf /etc/passwd
  10. Create new file using the following command:
    touch /flash/mpsconfig/.recover
  11. Run the following command:
    reboot
  12. Log on with nsrecover/nsroot
Hyper V using Hyper V Managerad0s1a
  1. Access NetScaler MAS through Hyper V Manager console.
  2. Restart NetScaler MAS.
  3. Interrupt the boot sequence at the point where it says press Ctrl-C at the bootloader (shortly after message "Loading /boot/defaults/loader.conf")
  4. To start the VM kernel in a single user mode, run the following command at OK Prompt
    boot -s 
  5. After the appliance boots in single user mode , it displays the following message:
    Enter full path of shell or RETURN for /bin/sh:
  6. Press ENTER key to enter into  /u@ prompt
  7. Mount the flash partition using the following command:
    mount dev/ad0s1a /flash
  8. Delete /flash/mpsconfig/master.passwd
  9. Delete rm –rf /etc/passwd
  10. Create new file using the following command:
    touch /flash/mpsconfig/.recover
  11. Run the following command:
    reboot
  12. Log on with nsrecover/nsroot
KVM using SSH client (SSH to KVM Server by using any SSH client)vtbd0s1a
  1. Access NetScaler MAS  by ssh to KVM server with any SSH
    client.
  2. Restart NetScaler MAS.
  3. Interrupt the boot sequence at the point where it says press Ctrl-C at the  bootloader (shortly after message "Loading /boot/defaults/loader.conf")
  4. At OK prompt ,execute the command
    set console="comconsole,vidconsole"
  5.  To start the VM kernel in a single user mode, run the following command at OK Prompt
    boot -s 
  6.  After the appliance boots in single user mode , it displays the following message:
    Enter full path of shell or RETURN for /bin/sh:
  7.  Press ENTER key to enter into  /u@ prompt
  8. Mount the flash partition using the following command:
    mount dev/vtbd0s1a /flash
  9. Delete /flash/mpsconfig/master.passwd
  10. Delete rm –rf /etc/passwd
  11. Create new file using the following command:
    touch /flash/mpsconfig/.recover
  12. Run the following command:
    reboot
  13. Log on with nsrecover/nsroot

Environment

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Issue/Introduction

This article describes how to reset nsroot password on NetScaler Console.
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