Troubleshooting Gateway Insight on NetScaler MAS.

Complete the following steps to troubleshoot this issue:

1. Verify if the configuration is as described on Citrix Documentation - Analytics: Gateway Insight.

   • Gateway Insight supports both normal gateway and Unified Gateway.

   • The NetScaler MAS release and build must be same or later than that of the NetScaler Gateway appliance.

   • One hour of Gateway Insight reports can be viewed for NetScaler instances with Enterprise license. A Platinum license is needed to view Gateway Insight reports beyond one hour.

   • Gateway Insight is different than HDX insight and successful user logons, latency, and application-level details for virtual ICA applications and desktops are visible only on the HDX Insight Users dashboard.

   • In a double-hop mode, visibility into failures on the NetScaler Gateway appliance in the second DMZ is not available.

   • Remote Desktop Protocol (RDP) desktop access issues are not reported.

2. If still you don’t see anything on that page then make sure that NetScaler is sending Appflow or Logstream data to NetScaler MAS in /var/mps/log/mps_afdecoder.log

3. Verify if you have a Globally bound AppFlow policy with type REQ_OVERRIDE which may point to a different Collector IP. If you do it will override all other REQUEST type AppFlow policy bindings and also prevents Gateway Insight reporting to multiple Collectors. Use this command from CLI:
   show run | grep -i "appflow global"