Troubleshooting ICA_RTT Issues on NetScaler MAS
Article ID: CTX232540
Updated On:
Description
Troubleshooting ICA_RTT issues on NetScaler MAS.
Background
ICA RTT can be thought of as a measurement of the screen lag that a user experiences while interacting with an application hosted in a session on a XenApp or XenDesktop server. ICA RTT is different from Network RTT, which is the detected network latency between the ICA client device and the XenApp Server, while the ICA RTT includes an element of user interaction.Resolution
- Make sure that End User Experience Monitoring service is running on your client desktop/server desktop/VDA.
- For ICA round trip time calculations, in a Citrix Policy, enable the following settings:
- ICA > End User Monitoring > ICA Round Trip Calculation.
- ICA > End User Monitoring > ICA Round Trip Calculation Interval > set this to 5.
- ICA > End User Monitoring > ICA Round Trip Calculation for Idle Connection.
Issue/Introduction
Troubleshooting ICA_RTT issues on NetScaler MAS.
Additional Information
Citrix Documentation - User View Reports and Metrics
https://support.citrix.com/article/CTX204274
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