Citrix ADM, formerly NetScaler MAS

HDX Insight data not captured by NetScaler MAS.

1. Citrix ADM version 12.1 build 49.37 and above has self-service diagnostics for Analytics which is used to identify the license and configuration issues on the managed instances which could lead to no data being captured. The self-service diagnostics helps you to identify and troubleshoot the issues faster. For more information refer to Citrix Documentation - Self-service diagnostics for Analytics.

2. Verify the version of XenApp/XenDesktop.

   1. HDX Insight data will not be seen, if server version is XenApp/XenDesktop 7.8.

   2. Upgrade to later versions.

3. Verify the client type.

   1. If user is launching ICA sessions through Mobile Receivers, then those connections are not parsed, hence no data will be shown on NetScaler MAS.

4. Verify the Receiver version.

   1. You might be using supported operating systems like Windows/Mac/Linux, but still you might not see HDX Insight data. This might be because you could be using unsupported version of Receiver.

   2. Go through following link, to find versions of supported Receiver - Operating Systems and Receiver Versions.

5. Look for the following messages in /var/log/ns.log of NetScaler:

   Mar 28 22:55:54 <local0.notice> 10.217.31.217 03/28/2017:22:55:54 GMT  0-PPE-1 : default ICA Message 99261 0 :  "Session setup data send: Session GUID [0aa19f2a567d41c1aad01a87a7ec02d5], Client IP/Port [162.221.154.11/60106], Server IP/Port [10.160.56.47/2598], MSI Client Cookie [Non-MSI],Session setup time [03/28/2017:22:54:54 GMT], Client Type [0x0001], User [manohare], Client [162.221.154.11], Server [SJCPXA65HOF103], Ctx Flags [0x180022c52d], Track Flags [0x90d0db7c], Skip Code [0]"

   If you are seeing above log message in NetScaler, having all the details shown accurately then NetScaler is working properly.

6. Ensure Skip Code is 0.

7. Search for “ica_session_setup” message in mps_afdecoder.log of MAS in /var/mps/log. It should have the same Session GUID as logged in NetScaler. In above example, it is “0aa19f2a567d41c1aad01a87a7ec02d5”

8. Verify if you have a Globally bound AppFlow policy with type ICA_REQ_OVERRIDE which may point to a different Collector IP. If you do it will override all other ICA policy bindings and also prevents ICA reporting to multiple Collectors. Use this command from CLI:
   show run | grep -i "appflow global"

9. Detailed troubleshooting guide on HDX insight is found at CTX215130 - HDX Insight Diagnostics and Troubleshooting Guide.

10. Disable ULFD mode and delete LogStream servers on NetScaler under System > Auditing > Logstream servers, if LogStream is not used to communicate with MAS.

Citrix Documentation - NetScaler MAS Analytics