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Article ID: CTX232498
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Description
In-place upgrade process from VDA 7.13 to 7.15.1000 LTSR fails with error 1603.
Error Log is returned from "IcaTS_x64.msi" file which contains information: "MainEngineThread is returning 1603"
Resolution
- Reset the Performance Counters:
- In an elevated command prompt reset the performance counters with the following command: "Lodctr.exe /R"
- Then restarted the Machine.
- Run the VDA Cleanup Utility:
- Download the VDA Cleanup Utility from the article: https://support.citrix.com/article/CTX209255.
- Run this on the machine to remove all traces of any previous VDA installs.
- Follow the instructions to clean up and then restart the machine.
- Rebuild the WMI Repository:
- Open an Elevated Command Prompt.
- Disable the WMI Service: sc config winmgmt start= disabled
- Stop the WMI Service: net stop winmgmt
- Salvage the WMI Repository: Winmgmt /salvagerepository %windir%\System32\wbem
- Reset the WMi Repository: Winmgmt /resetrepository %windir%\System32\wbem
- Re-enable the WMI service: sc config winmgmt start= auto
- Restart the Machine
- Proceed to install VDA 7.15 LTSR.
Problem Cause
Issue/corruption with performance counters and WMI repository on master images.