In-place upgrade process from VDA 7.13 to 7.15.1000 LTSR fails with error 1603

In-place upgrade process from VDA 7.13 to 7.15.1000 LTSR fails with error 1603

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Article ID: CTX232498

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Description

In-place upgrade process from VDA 7.13 to 7.15.1000 LTSR fails with error 1603.

Error Log is returned from "IcaTS_x64.msi" file which contains information: "MainEngineThread is returning 1603"
 

Resolution

  1. Reset the Performance Counters:
    • In an elevated command prompt reset the performance counters with the following command: "Lodctr.exe /R"
    • Then restarted the Machine.
  2.  Run the VDA Cleanup Utility:
    • Download the VDA Cleanup Utility from the article: https://support.citrix.com/article/CTX209255.
    • Run this on the machine to remove all traces of any previous VDA installs.
    • Follow the instructions to clean up and then restart the machine.
  3.  Rebuild the WMI Repository:
    • Open an Elevated Command Prompt.
    • Disable the WMI Service: sc config winmgmt start= disabled
    • Stop the WMI Service: net stop winmgmt
    • Salvage the WMI Repository: Winmgmt /salvagerepository %windir%\System32\wbem
    • Reset the WMi Repository: Winmgmt /resetrepository %windir%\System32\wbem
    • Re-enable the WMI service: sc config winmgmt start= auto
    • Restart the Machine
  4. Proceed to install VDA 7.15 LTSR.

Problem Cause

Issue/corruption with performance counters and WMI repository on master images.