SDX backups not being transferred back to MAS appliance
Article ID: CTX232439
Updated On:
Description
Backups seems to be started on SDX but not getting transferred to MAS.
You can see the backups are created on the SDX but they are never transferred back to MAS server.
Backups present on the SDX:
You will see these errors in the MAS logs:
mps_config.log:
Thursday, 11 Jan 18 07:41:33.394 +0100 [Error] [[#1]] SCP Command Timed out on <NSIP>
Thursday, 11 Jan 18 07:41:33.394 +0100 [Error] [DeviceBackup[#17]] SCP: Authentication by keyboard interactive failed on <NSIP>
Other log findings:
Wednesday, 10 Jan 18 22:07:16.669 +0100 [Information] [DeviceBackup[#25]] DeviceBackup from <NSIP> failed (Download issue).
Resolution
Verify the DNS and correct the same to get expected result.
Problem Cause
The issue could be an incorrect DNS server specified on the SDX that caused the backups to fail.
Was this article helpful?
Yes
No
Powered by
