Error occurred when starting “Citrix Personal vDisk” by “CtxPvd.exe -s inventory” After Upgrade
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Article ID: CTX232197
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Description
Error occurred when try to start “Citrix Personal vDisk” by “CtxPvd.exe -s inventory” command after upgrade VDA version on Pvd Master Image.
Steps reproduce the issue:
- Install VDA 7.6.300 on Windows 7 O/S
- Upgrade VDA to 7.15 by using “XenApp_and_XenDesktop_7_15.iso”
- Observe – cannot display “” shortcut on Start menu
- Try to manually start Pvd inventory by below command: Cd C:\Program Files\Citrix\personal vDisk\bin CtxPvd.exe -s inventory
- Observe there is an error and Pvd inventory cannot started successful.
Resolution
As a workaround:
- Prior to upgrading 7.6.300 to 7.15, export the pvd registry key HKLM\Software\Citrix\personal vDisk.
- Perform the upgrade to 7.15 but don't hit finish (don't reboot).
- Import the saved pvd reg settings.
- Add the DWORD registry setting HKLM\Software\Citrix\personal vDisk\Config\LayerCreationMode and set to 0.
- Delete registry setting HKLM\Software\Citrix\personal vDisk\Status\DriverVersion.
- Hit finish to force the reboot.
- After reboot the update pvd short cut is still missing but the pvd service no longer crashes and the update inventory works.
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