XD7.x - Session Recording Player Search function fails with Certificate error when using https
Article ID: CTX232155
Updated On:
Description
When using the HTTPS option to Search for the Session Recording files in the Session Recording Player, administrators see the following error:
"The remote certificate is invalid according to the validation procedure"
All the required root and intermediate certs for the internal CA are correctly installed on the Session Recording Player server. Browsing to the URL in Internet explorer does not show any certificate errors.
Environment
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Resolution
Fixing the problem in the cert infrastructure should fix the error message when using Session Recording Player Search feature with the https option.
Problem Cause
CRL Check by Session Recording player failed resulting in the error. Session Recording player uses Microsoft API RemoteCertificateValidationCallback to perform CRL check and the return value of this API indicates there are problems in the Certificate infrastructure.Additional Information
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