XenMobile : DEP enrollment failing with an Error "Invalid Profile"
Article ID: CTX232128
Updated On:
Description
While attempting to reset the DEP device, user gets to the Remote Management page and sees an error: Invalid Profile
Resolution
- Navigate to XenMobile Settings > Apple Device Enrollment Program (DEP) (or iOS Bulk Enrollment)
- Verify that the Access Token has not expired (Check the date of expiration)
- Verify connectivity (Click on Test Connection)
Problem Cause
Access Token for the DEP on XenMobile was expiredIssue/Introduction
This article summarizes the steps to follow if the DEP enrollment is failing for iOS devices with error message "Invalid profile "
Was this article helpful?
Yes
No
Powered by
