Cannot Connect to the Citrix XenApp Server. Protocol Driver Error
Article ID: CTX231123
Updated On:
Description
After upgrading one of the servers to XenApp VDA 7.16, users with Receiver version 4.9 are unable to connect. Older receiver versions work fine, also upgrading 4.9 to 4.10 solves the issue. Receiver 4.9 connects fine to VDA 7.15. The issue only occurs when connecting through NetScaler. Internal client with Receiver 4.9 can connect fine to VDA 7.15. So it's a NetScaler issue. NetScaler is at it's latest version: NS12.0 53.13.nc
Resolution
Uncheck DTLS feature on gateway v server properties
Problem Cause
Adaptive transport issue Receiver 4.9 is trying to connect using UDP instead of TCP
Was this article helpful?
Yes
No
Powered by
