Receiver 4.9 - Receiver configured with SSON constantly prompting for login when connected to external network
Article ID: CTX230748
Updated On:
Description
Citrix receiver for Windows 4.9 on Windows 10 client is constantly prompting for username and password when users are connecting from external network. This issue does not happen on Windows 7 with an older Citrix receiver installed. Citrix receiver functions normally when the client is connected to the internal network.
Environment
Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.
Resolution
Configuring the following Receiver Flag in the registry will suppress login prompt for SSON. This registry key is newly introduced in Receiver 4.9
PATH : HKLM\SOFTWARE\WOW6432Node\Citrix\Dazzle
NAME : SelfServiceFlags
TYPE : DWORD
VALUE : 5
PATH : HKLM\SOFTWARE\WOW6432Node\Citrix\Dazzle
NAME : SelfServiceFlags
TYPE : DWORD
VALUE : 5
Problem Cause
SSON login prompt is enabled by default.
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