This article is intended for Citrix administrators and technical teams only.

Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.

Attempting to run multiple ICA sessions simultaneously, may cause high memory and Disk I/O activity, especially on windows Surface devices. This results in the offset behaviour of the mouse. This issue might be due to the Windows 10 memory compression feature.

Identifying high memory and Disk I/O:

1. Go to Task Manager > Performance.
2. Click Open Resource Monitor. 
3. Check the Memory and Disk tabs to see the usage activity.

If a high memory and Disk I\O is observed, perform the following procedure to overcome the offset behavior of the mouse.

Launch PowerShell with administrator privileges and run the following command:

“Disable-MMAgent –mc”

This allows the OS page file without compression, thereby improving the system performance and Mouse offset will not happen.

Note: In order to re-enable the memory compression feature run the command "Enable-MMAgent -mc"