The PVS Console throws following error while expanding farm\site\server details:

'Server communication timeout'



MMC Console timeouts may also be seen.

Now consider a Large AD Environment, where there are multiple Domains and the PVS Administrator (User account used to access the PVS Console) is part of large number of groups.

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Both the issues are fixed in LC8692. Please contact Citrix Support for the same.

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Problem Cause

In PVS 7.15, the Console tries to enumerate all the group membership of the user and then filter it to the PVS Site\Farm\Server admin groups. Based on the groups the user is part of, access to certain or all nodes in PVS Console will be granted.

During the enumeration process, it queries the Active Directory for group membership in current domain and its parent domains as well.

Above enumeration process may take unusually long time if any one of the following is true:

1) Unreachable Domains: Console is trying to enumerate the groups from a domain that's not reachable. Hence a timeout may occur.

2) The group membership of the user is very large: Since the console needs to enumerate all the group membership of the user logging into the console, this may take time. Hence a timeout may occur.