VDA 7.15 - XenApp When opening a published desktop in full screen mode, Citrix Receiver for Windows might appear in full screen mode, but the desktop is displayed within a gray frame
Article ID: CTX230363
Updated On:
Description
This article is intended for Citrix administrators and technical teams only.
Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.
When opening a published desktop in full screen mode, Citrix Receiver for Windows might appear in full screen mode, but the desktop is displayed within a gray frame. This is an issue which was supposedly fixed in Receiver 4.8.
Resolution
Assign the licenses via the Nvidia license server. Once the VDI picks it up successfully, the grey frame goes away.
Problem Cause
Supposedly running Nvidia licensing in an evaluation period hence didn’t diagnose the issue earlier
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