Unable to Enroll with SecureHub - Error: "Invalid Credentials"

Unable to Enroll with SecureHub - Error: "Invalid Credentials"

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Article ID: CTX230201

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Updated On:

Description

Users unable to enroll device in XenMobile
Error: "Invalid Credentials"

Other users are able to enroll on the affected device, however the affected user is unable to enroll.

Resolution

  1. Multiple times if invalid credentials were prompted that would make the account lockout. Need to find the source of account lockout by using tool like lockoutstatus.exe
  2. If the source points to XenMobile server IP or Database IP perform the following:
    • Need to delete the user from the console (Under Users Tab).
    • If the unable to delete from the users tab on console, then delete the admin account from the Database by running the query on dbo.useraccounts.

Problem Cause

Admin had created a local account with the same username as AD account.
Duplicate usernames was causing the error with authentication/enrollment to MDM.
 

Issue/Introduction

Error: "Invalid Credentials"
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