Error shown on the WEM Agents: "An error occurred while building your environment. Agent processing will now stop."

Error shown on the WEM Agents: "An error occurred while building your environment. Agent processing will now stop."

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Article ID: CTX229837

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Updated On:

Description

  • Following error is shown on the right lower corner of the screen on the WEM Agents every time the VUEMUIAgent is launched or refreshed:
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  • Event Viewer on the WEM Agents reports the following error under Norskale Agent Service when the issue occurs:
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  • The "WEM Agent Session Log" shows the following exception every time the issue occurs:
Event -> AgentControllersHelper.CheckDomainType() : Checking Domain Type… 
Event -> AgentControllersHelper.CheckDomainType() : RetrievingDomainType() Result -> Active Directory 
Event -> MainController.StartUserGroupsRetrievalASync() : Starting User Groups Extraction… 
Event -> VuemAgentConfigurationHelper.RetrieveConfiguredUsers() : Retrieving WEM Users… 
Exception -> MainController.InternalRun() : No user Group found … Exiting. 

Resolution

  1. Increase the "Directory Services Timeout" value from 2000 ms to 20000 ms on the WEM Admin console under Advanced Settings > Agent Options > Extra Features.
  2. Make sure to Apply the Setting.
  3. Go to Administration > Agents and do right click on the Agent and run the first three options shown in the menu:
    • Refresh Cache...
    • Refresh Agent Host Settings...
    • Refresh Workspace Agent(s)...
  4. Go to the WEM Agent and logoff and then log back in to test.

Problem Cause

WEM Agent times out while connecting to Active Directory to retrieve the User Groups.

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