This article describes how to debug the issue of icon not be displayed in storefront web page.

 

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Instructions

1. When publish the application in Citrix Studio console, the icons of applications can display correctly. But when user login to web store page, icon display is abnormal. If the icons are also missed in studio, this article is not applicable.
2. The path of the folder contains the icon is here C:\inetpub\wwwroot\Citrix\%WEB_STORE%\App_Data\CtxsWebProxyIconCache. First please clean the icons in CtxsWebProxyIconCache  
3. Open process monitor Procmon.exe to monitor if there is an error while operating CtxsWebProxyIconCache folder.
    1) Open filter to do configuration.
         
      2) Configure to monitor the path contains CtxsWebProxyIconCache.
          
     3) After setting filter, click  button to clear the existing output in the console. Then only the operation on folder CtxsWebProxyIconCache will be recorded .
4. On the client side, clear the browser cache.
    Here we take Chrome browser as example. IE or Firefox also has the similar settings.
    
    
5. Restart IIS service on StoreFront machine.
    
6. Log on StoreFront web page from browser on client side. Then check if the icons can be displayed correctly.
    If issue can be fixed, this issue might be caused by the browser cache.
7. If icons are still missed, check if there is an error happens.
    As mentioned before, the files under folder CtxsWebProxyIconCache were deleted and now is empty.
    If no errors happen, new files should be written into this folder. And the output in process monitor should be similar to the screenshot as below.
    
    If the folder is still empty, we need to check the process monitor log if there is any error message. According to the error we can know what reason causes icon files cannot be written into the folder.