WEM 4.4 -Transformer autologon is not launching the Agent at logon

WEM 4.4 -Transformer autologon is not launching the Agent at logon

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Article ID: CTX228058

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Updated On:

Description

WEM Transformer does not auto-launch after an end user logs onto a WEM Agent machine.

Resolution

#1: Access the WEM site using the WEM Administration Console
#2: Navigate to "Advanced Settings" and click on "Main Configuration"
#3: Under the "Agent Service Actions" section, place a checkmark in "Launch Agent at Reconnect"
#4: Apply the settings to update the Agent configuration.

User-added image

Problem Cause

WEM Agent is reconnecting end user's session after logon and WEM is not configured to launch Agent when a user reconnects.