SCOM : Getting Critical alert for DDC "Citrix MPXAXD Agent Not operational" 

SCOM : Getting Critical alert for DDC "Citrix MPXAXD Agent Not operational" 

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Article ID: CTX227710

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Updated On:

Description

Citrix Management Pack Agent for XenApp and XenDesktop [ Failed ]

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XenDesktop MP Installed Yes

Service name ComTradeMPXAXDAgent

Display name Citrix MPXAXD Agent

Status Running

Log on as CORP\svc_xdprod

Product version 3.12.342

Agent Workflows 

'agent-service-info-discovery' Operational

'license-discovery' Operational

'controllers-discovery' Operational

'site-discovery' Operational

'hypervisor-connections-discovery' Operational

'site-performance' Operational

'local-controller-discovery' Operational

'connection-discovery' Operational

'hypervisor-connections-performance' Operational

'failed-registrations-discovery' Not Operational

Workflow error property 'DnsName' not found in entry

MPXAXD Site Data Collector Yes

Resolution

Make sure that the following software is available on the Delivery Controllers:
  • Microsoft .NET Framework 4.5.2 or later
  • Microsoft's Visual C++ Redistributable Packages for Visual Studio 2013

Additionally, Citrix SCOM Management Pack for XenApp and XenDesktop requires a supported version of Citrix Licensing in the XenApp and XenDesktop Site where it is deployed.

Problem Cause


 

Issue/Introduction

Customer has issues with the SCOM management pack and XenDesktop Delivery controller which gets critical alerts "Citrix MPXAXD Agent Not operational" 

Additional Information

  • System requirements: http://docs.citrix.com/en-us/scom-management-packs/xenapp-xendesktop/3-12/system-requirements.html
  • Visual C++ Redistributable Packages for Visual Studio 2013: https://www.microsoft.com/en-us/download/details.aspx?id=40784
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