Session Launch Services Display Invalid Status

Session Launch Services Display Invalid Status

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Article ID: CTX227526

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Updated On:

Description

One or more of the following services are not started, cannot be found, or have invalid permissions:

  • Citrix ICA Service
  • Citrix Encryption Service
  • Citrix Print Manager Service
  • Citrix Group Policy Engine
  • Citrix Pvs for VMs agent (for MCS-provisioned VDAs only)
Additionally, the Event Log might contain errors or warnings for the following items:
  • Citrix Portica
  • Citrix-HostCore-ICA Service
  • Citrix-Multimedia-Rave
  • Citrix-Multimedia-AudioSvc
  • Citrix-Graphics-Vd3d
These services must be running so the VDA can provide access to applications and desktops to users. If these services are not available, users cannot launch sessions and might receive notifications that the applications and desktops they are trying to access are not available.

Resolution

To resolve this issue:

  1. Verify all required services are installed, started, and configured to start automatically. If any services are not present, repair the VDA installation to install the missing services. If any services are not running, perform the following steps: 
    1. Click Start, type services.msc, and then press ENTER.
    2. Locate each service in the list and verify the Status is Started
    3. For each service, verify the Startup Type is Automatic. If not, right-click the service and select Properties. In Startup Type, select Automatic
  2. Verify the services are configured to use valid credentials

Additional Information

Join us on Discussions to ask questions or provide feedback about this Health Check. https://discussions.citrix.com/forum/151-virtual-apps/
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