WEM 4.3 -Folder redirection discrepancy between "Quick Access" and "This PC"

WEM 4.3 -Folder redirection discrepancy between "Quick Access" and "This PC"

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Article ID: CTX227087

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Updated On:

Description

When configuring WEM USV Settings for folder redirection inside WEM Administration Console, folder redirection settings are not properly applied per settings on WEM Agent machine.


FOR EXAMPLE:
All of the following folders, should be redirected and have been configured this way via the WEM Administration Console.  However, after a user logs into a Windows 10 Desktop or a Server 2016 Server, the Folder Redirection works just fine for these folders under the "Quick Access" section, but under the "This PC" section, only the 'Desktop' folder shows redirected while the others are still appearing as the local directory.

Under "This PC":
'Downloads' is showing local directory
'Desktop' is showing redirected path directory
'Documents'is showing local directory

Under "Quick Access":
'Downloads' is showing redirected path directory
'Desktop' is showing redirected path directory
'Documents' is showing redirected path directory

Resolution

Upgrade software for WEM Broker and WEM Agents to version 4.4.

 Links in "This PC" in Windows 10 do not reflect folder redirection, and still point to local folders. [#WEM-234] http://docs.citrix.com/en-us/workspace-environment-management/current-release/fixed-issues.html
***This fix also applied to Server 2016 Operating Systems***

Problem Cause

Known issue/bug in WEM 4.3 and earlier