This article is intended for Citrix administrators and technical teams only.
 
Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.



Installation of Receiver fails with the following error,
"There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor"

Running Microsoft Fixit throws the following error, 
"C:\Windows\System32\Rundll32.exe is missing"

\\No Trolley Express log is generated under C:\Users\username\AppData\Local\Temp

In Event Viewer we see the following error from MsiInstaller, 
Event 11721, MsiInstaller
Product Online Plug-in -- Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: CtxCliLkdnInstallPerMachine.UID, location: C:\Program Files\ICA Client\, command: rundll32.exe"C:\Program Files\Citrix\ICA Client\icaconfs.dll", ApplyConfigurationA import --replace -f -all "C:\Program Files\Citrix\ICA Client\Configuration" --RunAsAdmin.

Complete the following steps:

1. Clean up files/folders and registry entries as per CTX325140 - How to Remove Client Files Remaining on System after Uninstalling Receiver for Windows
2. Run Microsoft Fixit using https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed
3. Copy "Rundll32.exe" from a working Windows machine of same OS version to non working machine at C:\Windows\System32.
4. Install Receiver for Windows

Problem Cause

C:\Windows\System32\Rundll32.exe was missing on the client machine.