Error on XenMobile Server- Could not update master user list error: "Could not update master user list" while changing LDAP Config
Issue
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Subject: Error: "Could not update master user list" while changing LDAP Config
No changes could be applied - Error: "Could not update master user list"
A second LDAP connector could not be created as their are using the same domain.
TROUBLESHOOTING
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Secondary LDAP connector cannot be created with the same Domain - Error “Domain Already exist”
Increase log level to Trace and reproduce the issue
Tested the new server settings-account with AD explorer - OK to access and navigate to user.
Collected logs from the error:User '' bind failed with domain 'global.avaya.com' Reason:Xxx.yyy.zzz.ddd
From the :3269 - We can see the global catalog is rejecting the configuration.
After remove the global catalog (No need in this new LDAP configuration) XM Server is able to configure an LDAP connector succesfully