Studio shows license error with no detailed error message

Studio shows license error with no detailed error message

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Article ID: CTX226577

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Updated On:

Description

Studio show license error (red cross) but no detailed error message.

Resolution

- Edited the opt file "C:\Program Files (x86)\Citrix\Licensing\MyFiles\CITRIX.opt" 
     NOLOG IN 
     NOLOG OUT 
     #CITRIX CEIP NONE 
     #CITRIX LSINFO f6377cecf65a40b4b4a1e8116d7a6a50 
- Deleted the files in the C:\Program Files (x86)\Citrix\Licensing\LS\resource\usage folder 
- Refresh the DDC console’s licensing tab 

Problem Cause

The license server has incorrect cache in C:\Program Files (x86)\Citrix\Licensing\LS\resource\usage folder