Critical Error: "An error occurred communicating with the Server" when adding a server to a store

Critical Error: "An error occurred communicating with the Server" when adding a server to a store

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Article ID: CTX226300

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Updated On:

Description

When adding a server to a store in PVS console, the console hangs, then after a few seconds the message Critical Error: "An error occurred communicating with the Server" is seen, and the soap service crashes.

User-added image
A soap service crash dump may show an exception due to the stack overflow, where it has reached the limit.

Resolution

Disable the Auditing feature, onĀ Farm > Options > AuditingĀ 

Problem Cause

The Auditing feature is off by default, the issue occurs if Auditing is enabled.

Additional Information

https://docs.citrix.com/en-us/provisioning/7-6/pvs-audit-wrapper.html