iOS Secure Mail cannot add account, error "Connection Error. Secure Mail cannot access server"
Article ID: CTX226123
Updated On:
Description
iOS Secure Mail cannot add account, error "Connection Error. Secure Mail cannot access server"
Resolution
Install the root ca certificate on iOS device.
Problem Cause
The root ca certificate is not trusted on the iOS devices.| 2017-07-20T11:04:08.039+0800 | AGTunneler | WARNING (3) | -[AGSecureSocket SSLHandshake] | SSL Handshake failed, the AG server certificate received is not trusted |
| 2017-07-20T11:04:08.039+0800 | AGTunneler | WARNING (3) | -[AGSecureSocket connect:withPort:] | connection failed on fd 32, errno = 0. Could not enable ssl. |
| 2017-07-20T11:04:08.039+0800 | AGTunneler | WARNING (3) | -[AGSocket AGSocketEvent:withEvent:] | AGSocket AGSocketEvent: Connection Failed. Event: 0x21 |
| 2017-07-20T11:04:08.040+0800 | Secure Mail.ASIHttpRequest | ERROR (2) | -[ASIHTTPRequest handleNetworkEvent:] | Inside handleNetworkEvent::kCFStreamEventErrorOccurred calling handleStreamError |
| 2017-07-20T11:04:08.040+0800 | Secure Mail.ASIHttpRequest | ERROR (2) | -[ASIHTTPRequest handleStreamError] | handleStreamError::UnderlyingError.domain=kCFErrorDomainCFNetwork, error.code=120, error.description=Error Domain=kCFErrorDomainCFNetwork Code=120 (null)" UserInfo={_kCFStreamErrorDomainKey=5 |
| 2017-07-20T11:04:08.040+0800 | Secure Mail.ASIHttpRequest | INFO (4) | -[ASIHTTPRequest handleStreamError] | self.error is nil in handleStreamError |
| 2017-07-20T11:04:08.041+0800 | Secure Mail.ASIHttpRequest | ERROR (2) | -[ASIHTTPRequest handleStreamError] | Received error that was determined to NOT to be an untrusted SSL error with errorDomain=kCFErrorDomainCFNetwork, errorCode=120, description=Error Domain=kCFErrorDomainCFNetwork Code=120 (null)" UserInfo={_kCFStreamErrorDomainKey=5 |
| 2017-07-20T11:04:08.041+0800 | Secure Mail.ASIHttpRequest | INFO (4) | -[ASIHTTPRequest unscheduleReadStream] | Removing readStream from run loop 0x1740b77c0 |
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