Error: "Your account cannot be added using this server address" When Adding Sites in Native Receiver
Article ID: CTX225800
Updated On:
Description
User without administrative privilege (User1) installed receiver and later customer uninstalled receiver by switching to admin user (User2) in the CMD prompt and then running Receiver Clean-Up Utility tool in the CMD prompt with administrative privilege. Then following issue happened:
- Receiver failed to install by User1.
- Receiver can be installed successfully by other account with administrative privilege but User1 failed to add sites into receiver with error "Your account cannot be added using this server address".
Resolution
Uninstall Receiver using original account through "control panel". Delete the user profile of User1 on the problem machine to fix the issue.
Problem Cause
Per-User Receiver installation before and the installation binary installed in user's profile exists. Uninstallation happened in other account's context, this caused clean up failed to complete.
Issue/Introduction
User without administrative privilege (User1) installed receiver and later customer uninstalled receiver by switching to admin user (User2) in the CMD prompt and then running Receiver Clean-Up Utility tool in the CMD prompt with administrative privilege.
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