"Refresh Request Failed" :

 

Under XMS 10.x -> Server properties - Server Mode (xms.server.mode) -Set the value to "MDM" instead "ENT" mode.
 

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Problem Cause

"2017-06-22T17:51:32.958+0530","Secure Hub","INFO      ( 4)","com.citrix.work.fragments.DeviceInfoFragment:User pressed Refresh Policy button",27878,27878,Secure Hub,  ,  ,0
"2017-06-22T17:51:32.965+0530","Secure Hub","DETAIL    ( 5)","DLP:netInfo = [type: WIFI[], state: CONNECTED/CONNECTED, reason: (unspecified), extra: "XENMOBILE", roaming: false, failover: false, isAvailable: true]",27878,27878,Secure Hub,  ,  ,0
"2017-06-22T17:51:32.966+0530","Secure Hub","INFO      ( 4)","com.citrix.work.fragments.DeviceInfoFragment:User attempted a force refresh. Refreshing MDM and MAM policies",27878,27878,Secure Hub,  ,  ,0
"2017-06-22T17:51:32.968+0530","Secure Hub","INFO      ( 4)","EMMUtil:isAWEnrolled: false",27878,27878,Secure Hub,  ,  ,0
"2017-06-22T17:51:32.968+0530","Secure Hub","INFO      ( 4)","com.citrix.work.fragments.DeviceInfoFragment:refresh policies for XME mode",27878,27878,Secure Hub,  ,  ,0
"2017-06-22T17:51:32.969+0530","Secure Hub","DETAIL    ( 5)","com.citrix.work.fragments.DeviceInfoFragment:Profile ID is: -1",27878,27878,Secure Hub,  ,  ,0
"2017-06-22T17:51:32.969+0530","Secure Hub","INFO      ( 4)","com.citrix.work.fragments.DeviceInfoFragment:Profile ID is not found. Is device MAM enrolled?",27878,27878,Secure Hub,  ,  ,0
"2017-06-22T17:51:32.970+0530","Secure Hub","DETAIL    ( 5)","com.citrix.work.fragments.DeviceInfoFragment:Refreshing MAM policies failed",27878,27878,Secure Hub,  ,