NTLM path Load Balancing failure
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Article ID: CTX225609
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Updated On:
Description
While configuring NTLM authentication e.g. https://support.citrix.com/article/CTX215684. If the NTLM path parameter is pointing to an LB VIP which in turn is pointing to a back-end server with NTLM auth enabled, authentication fails.
In packet trace we don’t see the NetScaler forwarding the NTLMSSP_NEGOTIATE packet to the back-end server.
Resolution
This is due to a known issue (ISSUE-ID : 0677747) - The work around is to point the NTLM path directly to the back-end server instead of LB VIP
This issue is resolved in the following versions.
12.0.51.x or above
11.1.55.x or above
11.0.71.x or above
Problem Cause
Known issue
#0677747: NTLM authentication fails when the NetScaler tries to negotiate with an LB virtual server in front of the NTLM server.
Issue/Introduction
If the NTLM path parameter is pointing to an LB VIP which in turn is pointing to a back-end server with NTLM auth enabled, authentication fails. - Reference: https://support.citrix.com/article/CTX215684
Additional Information
Reference: https://support.citrix.com/article/CTX215684
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