NTLM path Load Balancing failure

NTLM path Load Balancing failure

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Article ID: CTX225609

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Description


While configuring NTLM authentication e.g. https://support.citrix.com/article/CTX215684. If the NTLM path parameter is pointing to an LB VIP which in turn is pointing to a back-end server with NTLM auth enabled, authentication fails.

In packet trace we don’t see the NetScaler forwarding the NTLMSSP_NEGOTIATE packet to the back-end server.

Resolution

This is due to a known issue (ISSUE-ID : 0677747) - The work around is to point the NTLM path directly to the back-end server instead of LB VIP

This issue is resolved in the following versions.
12.0.51.x or above
11.1.55.x or above
11.0.71.x or above
 

Problem Cause

Known issue 
#0677747: NTLM authentication fails when the NetScaler tries to negotiate with an LB virtual server in front of the NTLM server. 

Issue/Introduction

If the NTLM path parameter is pointing to an LB VIP which in turn is pointing to a back-end server with NTLM auth enabled, authentication fails. - Reference: https://support.citrix.com/article/CTX215684

Additional Information

Reference: https://support.citrix.com/article/CTX215684