Unable to download files through the NetScaler.

Chrome browser shows error "Network error". In Firefox the error is "Unable to read the source file"

The error seen in the NetScaler newnslog counters is http_err_noreuse_morethanCtLen and error 9217 is seen in the trace. NSBE_DBG_RST_INVALID_BODY

 

Applied change to HTTP profile to drop extra data from server.

1. In the NetScaler Configuration tab, expand the System Node and select Profiles
2. Select the HTTP profile
Use/create a custom profile or edit the default profile
3. Check the option "Drop extra data from server"

NOTE: Checking this box will drop any extra data when server sends more data than the specified content-length. This will drop the extra data without dropping the connection. However, this does not address any configuration issues on the server side. If this error is being triggered, care should be taken to investigate why the server is sending extra data.


 

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Problem Cause

Applied change to HTTP profile to drop extra data from server.

1. In the NetScaler Configuration tab, expand the System Node and select Profiles
2. Select the HTTP profile
Use/create a custom profile or edit the default profile
3. Check the option "Drop extra data from server"

NOTE: Checking this box will drop any extra data when server sends more data than the specified content-length. This will drop the extra data without dropping the connection. However, this does not address any configuration issues on the server side. If this error is being triggered, care should be taken to investigate why the server is sending extra data.
 

Chrome browser shows error "Network error". In Firefox the error is "Unable to read the source file"